Posts Tagged ‘change management’

Leading community engagement

Tuesday, April 26th, 2011

Leading involves listening and exploring possibilities before making decisions. While they may be decisive, they also realise the importance of engagement. I really like the model shown below, developed by the council of the City of Charles Sturt, as I think it shows the many facets of interacting with the community. Leaders need to understand that engagement is not simply working at informing and consulting. To only work at this level is not to engage but to believe you know it all and so only need to check in for affirmation or fine detail. Where leaders understand the many facets of engagement they are able to articulate the level they are working at, who will make the final decision and how the voices of others will be heard and valued.

I would suggest that this model can be adapted for educational leadership, especially to encourage student voice. Schools often focus on informing and discussing, thinking that discussing = consulting. Yet this is just the start, often being implemented when ideas are well developed. The second stage of consultation sees stakeholders involved in dialogue during the early stages of planning and having a role during the whole process even if they do not make the final decision. Less often, schools focus on students as equal partners, with decisions being made together. And still less frequently are students entrusted to initiate and manage their own work.

All these levels of engagement are appropriate. When students (and other stakeholder in all settings) have opportunities to be partners in decision making there is a greater chance of commitment and increased opportunities to make decisions for oneself. This is the fine balance between structure and freedom.

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The world has changed

Thursday, February 10th, 2011

We are entering a time of exponential change – rapid growth and rapid decline. There is a new age dawning. We have seen this in recent weeks with the uprising of the people. No longer prepared to sit back and accept mediocrity, corruption and disparity, the masses have surged onto the streets in protest…and they are not going away. The ability of technology to amplify messages is evident and leaders ignore it at their peril. If leaders do not listen to the voices they serve, instead continuing to serve the needs of a small minority, they can expect discontent. The world is changing and power is being replaced by influence.

With massive unrest, diminishing trust and violent clashes the future picture for some countries is unclear and concerning. Now, more than ever, the way a country is led and how the people perceive that leadership, impacts on us globally. Swedish academic superstar Hans Rosling graphically illustrates changes in global development over the past 200 years, and at the same time models aspects of leadership that we all should take note of. He uses his expert knowledge and translates that transparently in ways that the masses can follow and connect with. He understands the power of technology and uses it to enhance his message. He can see the big picture, as well as break that picture into smaller parts to analyse. He connects and collaborates. Leadership for the future demands this.

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Will Low Expectations hold us back?

Saturday, July 31st, 2010

In my latest online survey I asked the question “What is the biggest challenge for future leaders?” The greatest number of answers were based around the idea of low expectations, relationships and issues to do with people. That was not a surprise since it is the complexity of working with people that is tricky. I was particularly interested in the idea of ‘low expectations’ and what this might possibly mean. I’m wondering whether leaders need to confront issues rather than hoping that the problem will go away and whether leaders need to understand the importance of personal learning conversations. This is about building organisational culture so that people engage in dialogue and discussion that is robust and focused on driving the organisation forward. This implies that leaders have a clear focus on what is important, why it is important and how people might be expected to behave.

Heifetz, Grashow and  Linsky (2009) describe adaptive leadership as the practice of mobilising people to tackle tough challenges and thrive. I think this is the way to go. Adaptive leadership is needed for the growth of individuals and organisations. Perhaps, to avoid low expectations, future leadership involves:

  • looking for those things that should be preserved and having courage to abandon the expendable;
  • accepting that conflict is a necessary part of the organisation and can be productive;
  • creating a culture of courageous conversations;
  • acknowledging the importance of collaboration, networks and global connections; and
  • building the capabilities of others to lead in adaptive ways.

This quote from Egon Zehnder (2000) reminds us that future leaders will need to be flexible, future focused and capable of thinking in new ways. “Stability is a liability, not an asset in today’s world. Each new view of the horizon is a glance through a different turn of the kaleidoscope.”

I’m going to leave the survey open for a few more days so take a few minutes to contribute here. And join the conversation about what the biggest challenge for future leaders will be. Do you agree that it is low expectations and if so what do you interpret this to mean?

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Co-creating Deep Change

Sunday, March 28th, 2010

Deep change occurs when stakeholders are involved in the process, that is they have a chance to co-create the change. The process should include continuous conversation – both discussion and dialogue.

This co-creation occurs when leaders:

  • consider the needs of diverse groups;
  • involve stakeholders in the conversation from the beginning, rather when a draft plan has been written;
  • continuously communicate – where we are at, where we are going next, why we are going there?
  • use group processes to maintain transparency; and
  • allow all voices to be heard as a pathway to commitment.
  • Peter Senge describes commitment as being easily confused with compliance. People comply because they want to be part of  team. While it is easy to tell if people are apathetic or non-compliant, it is less easy to identify true commitment. True commitment is not ‘buy-in’, which suggests a transaction, nor is it only enrolment (by choice). True commitment occurs when people want the change and are prepared to make it happen. Not all stakeholders will be at this level of commitment, however moving from mere participation to co-creation is likely to result in greater commitment.

    Recently I came across the website of public engagement specialists Involve. They list nine principles of effective deliberative public engagement:

    • The process makes a difference
    • The process is transparent
    • The process has integrity
    • The process is tailored to circumstances
    • The process involves the right number and types of people
    • The process treats participants with respect
    • The process gives priority to participants’ discussions
    • The process is reviewed and evaluated to improve practice
    • Participants are kept informed

    This resource can be downloaded from their website. They make the comment that you should not pretend to involve people if you have already decided on the outcome or if their input will not be used. This breaks trust and will negatively influence any further conversation. Deep, committed change will not occur.

    Co-creation is not always easy nor does it always lead to consensus. Dialogue, conflict and respectful debate should be encouraged,  rather than a group think mentality. If we are developing innovative organisations for the future we have to be up for a challenge. What do you think?


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    Resources

    Friday, June 5th, 2009

    Resources

    These resources are available for your use, and to share with others. Please acknowledge the source in using these articles and resources. Page 1 contains slideshare resources, page 2 – articles, page 3 – videos and page 4 – other links.



    Slideshare

    Global Leadership: Why being networked matters



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    Home

    Thursday, April 30th, 2009

    Welcome to Think Beyond

    An organisation passionate about collaborating, challenging and creating to meet your future leadership needs.


    Collaborating

    • Listening to your needs and meeting them together
    • Growing a relationship based on trust and support
    • Building local and global networks through online environments
    • Extending skills in communication and facilitation

    Challenging

    • Stimulating debate and thought leadership
    • Focusing on future trends in leadership
    • Using research and practice to think beyond status quo

    Creating

    • Extending future leadership practices through innovative practices, strategies and thinking
    • Envisioning the future – creating the pathway to change
    • Developing future leadership capabilities
    • Leadership focused on adapting to change and dealing with complexity

    Congruency – our underlying principle

    • Think Beyond has the constant aim of living by its beliefs.
    • We uphold ethical behaviour, integrity, reliability and confidentiality.
    • We work with thought leaders who have similar congruent beliefs.

    We work globally, both through face to face connections and using web 2.0 tools. Connect with us if you wish to grow leadership for the future.
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