There is a growing body of literature focused on how leaders cope with cultural diversity within an organisation. In an increasingly complex world there is a need to take a global perspective. The notion of cultural intelligence is increasingly a focus in leadership literature. Cultural intelligence (CQ) refers to the capability of individuals to function effectively in multicultural contexts (Earley & Ang, 2003). How is it that some individuals are able to bridge cross-cultural differences and work effectively in inter-cultural settings?
Certainly knowledge of cultural universals and cultural differences is necessary. Yet some leaders who have experience in working in a range of cultural settings fail to develop CQ. Cultural intelligence also requires the leader to take an interest in other cultures, reflect on their own cultural identity and adapt their behaviours accordingly.
If observation, listening and dialogue are important for developing cultural awareness this should be part of every leadership development program. Perhaps every political leader should be required to undertake development in this area. We have so much to learn from one another. Tolerance and understanding are necessary capabilities for leaders of the future.
